In an effort to be fully transparent with you we felt it only fair and reasonable to provide Draftday International Event customers the Legacy updates as the event decisions (which are completely out of our hands) directly affect you our valued customers. Once we have some definitive answers from Legacy in regards to cancelations or postponements we will be able to offer you concrete options as per our refund policy. For now we are in a holding pattern waiting on Legacy as they navigate through some challenging times.
March 27th
Coaches, Parents and Players,
Over the past few months, we have been actively monitoring the ever-changing characteristics of COVID-19 (Coronavirus). During this time, our primary concern has been the health and wellbeing of our athletes, families and staff.
The team at Legacy has not been immune to the current economic climate; we too, have experienced furloughs and limited staffing that has impacted our efforts across the board. At this time, we are nearing decisions regarding the postponement of the European tours, and will have concrete information concerning credits and refund policies soon as we work through this unprecedented situation. Our intention is that any funds you've paid will be eligible for a full credit towards future events. We're still working through how to maximize the net refund value for any circumstances where a credit to a future event doesn't work.
We certainly appreciate your patience and understand the challenging times we're all experiencing at the moment. Legacy prides itself on impacting lives and developing leaders, especially in the face of adversity. We are confident that even in trying times like these, a conclusion will be reached that works for all parties involved.
Please stay safe and be well during this unprecedented time. We look forward to seeing you soon.
Regards,
The Team at Legacy Global Sports
March 20
To our valued athletes and families,
First and foremost, we'd like to extend our thoughts and well wishes to you and your family as we all grapple with the life changes that we've all been asked to make as the COVID-19 virus continues to disrupt many facets of our personal and professional lives. We have parents that are doctors, grocery-store workers, public servants, postal employees, and other front-line impacted professionals and we extend our gratitude to your commitment to the broader health and safety of all of us.
Our business is sports - and there is perhaps no more social activity than sports. We continue to monitor the ongoing travel restrictions, social distancing recommendations, and in some cases States' requirements to remain home for all non-essential personnel.
Our intention is to provide you and your families with world class hockey experiences and tours, and our commitment to that has not wavered. Up until this week we were actively location-scouting for tour replacements but have asked our employees to remain home for the health and safety of their families and those around them. However, we continue to work across the board to reschedule the tours we postponed.
Many of you have reached out to express your support of our organization and a desire to continue with us on future rescheduled tours and we thank you for that.
We also recognize that many families plans were based on specific weeks and specific locations and we're working with our hotels, airline partners, ground transportation partners, facilities, and others to defer the financial impact of cancellations and postponements. We don't anticipate being part of any governmental bail-out or support package, and corporate insurance specifically excludes pandemics with respect to filing claims. This is the most unprecedented business interruption our company, and sports in general, has faced and we continue to work on recouping costs. We ask for your continued patience and support as we wrap our arms around the situation and will have a specific option for folks that prefer to cancel in next week's update.
We wish you and your family continued health and we look forward to providing you with unparalleled experiences both later this year, and years to come.
Regards,
The Team at Legacy Global Sports
